Drivers and Users’ Perception of the Collective Service in Colcapirhua Municipality, Cochabamba-Bolivia.
DOI:
https://doi.org/10.52428/20758944.v16i48.344Keywords:
Improvement measures, Municipal policies, Quality of serviceAbstract
The collective transport service quality is evaluated through perception studies; however, there is a lack of these, mainly in Bolivia. The aim of this article is to determine the perception of users and drivers about collective transportation in the Colcapirhua Municipality, Cochabamba-Bolivia. The methodology consisted on questionnaires application for both, users and operators, in order to obtain their opinion about the collective transport service and then carry out a descriptive analysis. Users indicate, in 60%, that the service is regular, while drivers indicate, in 57%, that they provide good service. Both, users and operators consider that the Municipality of Colcapirhua is the entity in charge but is not efficient in regulating public transport services. It is necessary for the competent authorities to collect information on user satisfaction in order to create actions and policies that improve the collective transport service, generating a higher quality of life for the population.
Downloads
References
Bolivia (2011). Ley Nº 165. Ley General de Transporte. Estado Plurinacional de Bolivia. La Paz, Bolivia, 16 de agosto de 2011.
Das, S., & Pandit, D. (2013). Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review. Transport Reviews, 33(4), 402-420. https://doi.org/10.1080/01441647.2013.789571 DOI: https://doi.org/10.1080/01441647.2013.789571
Dell'Olio, L., Ibeas, A., & Cecín, P. (2010). Modelling user perception of bus transit quality. Transport Policy, 17(6), 388-397. https://doi.org/10.1016/j.tranpol.2010.04.006 DOI: https://doi.org/10.1016/j.tranpol.2010.04.006
Eboli, L., & Mazzulla, G. (2011). A methodology for evaluating transit service quality based on subjective and objective measures from the passenger's point of view. Transport Policy, 18(1), 172-181. https://doi.org/10.1016/j.tranpol.2010.07.007 DOI: https://doi.org/10.1016/j.tranpol.2010.07.007
Eboli, L., & Mazzulla, G. (2012). Structural equation modelling for analysing passengers' perceptions about railway services. Procedia-Social and Behavioral Sciences, 54(1), 96-106. https://doi.org/10.1016/j.sbspro.2012.09.729 DOI: https://doi.org/10.1016/j.sbspro.2012.09.729
García, J. A. C. (2018). Diagnóstico del transporte público de pasajeros en la ruta Toluca-Metepec línea ATR. Quivera. Revista de Estudios Territoriales, 20(1), 53-69.
Hernández, D. (2017). Transporte público, bienestar y desigualdad: cobertura y capacidad de pago en la ciudad de Montevideo. Revista CEPAL, (122), 165-184. https://doi.org/10.18356/6a769c9d-es DOI: https://doi.org/10.18356/6a769c9d-es
Instituto Nacional de Estadística - INE. (2012). Ficha Resúmen Censo de Poblacion y Vivienda 2012 - Colcapirhua. La Paz, Bolivia: INE. Recuperado de: http://censosbolivia.ine.gob.bo/censofichacomunidad/
Instituto Nacional de Estadística - INE. (2018). Colcapirhua cuenta con 57 mil habitantes. La Paz, Bolivia: INE. Recuperado de: https://www.ine.gob.bo/index.php/prensa/notas-de-prensa/item/3138-colcapirhua-cuenta-con-57-mil-habitantes
Jalón, M. L. D., Ortega, A. G., & Curiel, J. D. E. (2019). The social perception of urban transport in the cityof Madrid: the application of the Servicescape Model to the bus and underground services. European Transport Research Review, 11(37), 1-11. https://doi.org/10.1186/s12544-019-0373-5 DOI: https://doi.org/10.1186/s12544-019-0373-5
Miralles-Guasch, C. (2012). Las encuestas de movilidad y los referentes ambientales de los transportes. EURE (Santiago), 38(115), 33-45. https://doi.org/10.4067/S0250-71612012000300002 DOI: https://doi.org/10.4067/S0250-71612012000300002
Moya Calderon, R., & Saravia, A. (2008). Probabilidad e inferencia estadística. San Marcos, Perú: Universidad Nacional Mayor de San Marcos.
Ngatia, G. J., Okamura, T., & Nakamura, F. (2010) The Structure of Users' Satisfaction on Urban Public Transport Service in Developing Country: the Case of Nairobi. The Journal of the Eastern Asia Society for Transport Studies, 8, 1288-1300.
Nichols Miranda, P. (2015). Inseguridad y victimización en el transporte público urbano. Temas Sociales, (36), 13-34.
Oblitas Vedia, A. (2019). Análisis del nivel de satisfacción de los usuarios del transporte público (taxis) en la ciudad de Sucre. Revista Investigación y Negocios, 12(20), 149-171.
Oña, R., Eboli, L., & Mazzulla, G. (2014). Monitoring changes in transit service quality over time. ProcediaSocial and Behavioral Sciences, 111(1), 974-983. https://doi.org/10.1016/j.sbspro.2014.01.132 DOI: https://doi.org/10.1016/j.sbspro.2014.01.132
Patzi Cruz, M. (2017). Sostenibilidad financiera del servicio de transporte público en la ciudad de La Paz: Bus Pumakatari (Tesis de pregrado). Universidad Mayor de San Andrés, La Paz, p. 103.
Rodríguez, A. A. (2013). Percepción de los usuarios del servicio de transporte tren, Costa Rica, mayo de 2012. Revista de Ciencias Económicas, 31(1), 169-179.
Rothengatter, W. (2001). Transport subsidies, en Button, K. J. & Hensher, D. A. (eds.), Handbooks of transport Systems and Traffic Control, Oxford, Reino Unido: Pergamon Press. https://doi.org/10.1108/9781615832460-011 DOI: https://doi.org/10.1108/9781615832460-011
Sánchez, O., Torre, D., & Villanueva, A. (2002). ¿Es rentable el servicio de transporte público nocturno?: estudio exploratorio para el caso de la Ciudad Universitaria de Toluca. Revista Ideas, (19), 56-68.
Sánchez-Flores, Ó., & Romero-Torres, J. (2010). Factores de calidad del servicio en el transporte público de pasajeros: estudio de caso de la ciudad de Toluca, México. Economía, sociedad y territorio, 10(32), 49-80. https://doi.org/10.22136/est002010152 DOI: https://doi.org/10.22136/est002010152
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2020 Ariel Pérez Guzmán , Joaquin Humberto Aquino Rocha, Carlos Rojas Sarabia , Jorge Humberto Diaz Maldonado, Sergio Rodríguez Belmonte
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License 4.0 that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
